Return Policy

At Allis Baby, customer satisfaction is everything. That's why we offer a simple and straightforward return policy.

How to Return an Item

• Contact our friendly customer service team at info@allisbaby.co.uk to start the return process. Please include your order number and why you'd like to return the item.
• You'll receive a return authorization number and instructions to help make the process as smooth as possible.

Important Details

• You have 30 days from the date of delivery to initiate a return.
• Items must be unused, in their original condition, and include all original packaging to be eligible for a refund.
• Customers are responsible for return shipping costs. We suggest using a shipping method that includes tracking and insurance.
• Once we receive your return, we'll process your refund back to the original payment method. Please allow up to 10 business days for the refund to appear in your account.

A Few Exceptions

• For hygiene and safety reasons, we cannot accept returns on items that have been used, washed, or damaged.
• Sale or clearance items are not eligible for returns.

Faulty Items

If you receive an item that is damaged or faulty, please contact our customer service team right away with a description and photos. We'll do our best to quickly provide a replacement or refund.

We're here to help!

We want you to be completely happy with your Allis Baby purchase. If you have any questions about our return policy, please don't hesitate to contact us.